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Webhooks deliver workflow alerts to external services when OpenBat detects specific conversation patterns. Configure webhook destinations at /platform/{chatbotId}/settings > Webhooks.
Webhooks tab showing options for Discord, Slack, and custom endpoints

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Supported destinations

TypeDescription
DiscordSends formatted messages to a Discord channel via webhook URL
SlackSends formatted messages to a Slack channel via incoming webhook
CustomPosts JSON payloads to any HTTP endpoint

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Set up a webhook

1

Navigate to webhooks

Go to your chatbot’s Settings > Webhooks tab.
2

Click Add webhook

Click the + Add webhook button.
3

Configure the destination

Enter the webhook URL and select the type (Discord, Slack, or Custom).
  1. In Discord, go to Server Settings > Integrations > Webhooks
  2. Click New Webhook, choose a channel, and copy the URL
  3. Paste the webhook URL in OpenBat
4

Save

Save the webhook destination. It’s now available as an action target when creating workflows.
You can configure multiple webhook destinations per chatbot. Each workflow can target a different destination.

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Next steps

Workflows

Create automated alerts using your webhook destinations.

Set up alerts

Step-by-step guide to your first sentiment alert.