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OpenBat supports exporting your conversation data for offline analysis and importing historical conversations from external sources. Both options are available at /platform/{chatbotId}/settings > Import/Export Data.
Import/Export Data tab showing JSON export with analysis toggle and CSV/JSON import

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Export conversations

1

Navigate to Import/Export

Go to your chatbot’s Settings > Import/Export Data tab.
2

Select export format

Choose the export format from the dropdown. Currently JSON is supported.
3

Include analysis results (optional)

Check Include analysis results to export sentiment scores, behavior flags, quality flags, and other annotations alongside the raw conversation data.
4

Click Export

Click the Export button. The file downloads to your computer.
Large exports may take time for chatbots with many conversations. The file includes all conversations within the current date range.

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Import conversations

Import historical conversation data to analyze it with OpenBat. This is useful when migrating from another tool or when you have existing conversation logs.
1

Download the template (optional)

Click Download template CSV to get a file showing the expected data format and column structure.
2

Prepare your data

Format your conversations as JSON or CSV matching the template structure.
3

Upload the file

Click Choose File and select your JSON or CSV file.
4

Import

Click Import to upload and process the data. Imported conversations appear in the conversations list and are queued for analysis.
Make sure your file matches the expected schema. Invalid formats or mismatched columns will cause the import to fail. Download the CSV template first to verify the expected structure.

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Use cases

ScenarioWhat to do
Offline analysisExport with analysis results, process in Python/R/Excel
Regular reportingExport monthly, track trends outside OpenBat
BackupExport periodically for data redundancy
MigrationImport conversations from a previous analytics tool
Historical analysisImport old conversation logs to analyze retroactively

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Next steps

Conversations

Browse your imported conversations.

Chatbot settings

Manage other chatbot configuration options.