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Every chatbot in OpenBat has a status: Active, Pending, or Archive. This guide explains what each status means and how to manage your chatbots’ lifecycle.

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Chatbot statuses

StatusDescription
ActiveReceiving and analyzing conversations via the SDK
PendingCreated but hasn’t received its first conversation yet
ArchivePaused — not receiving new conversations, but historical data is preserved
View chatbots by status using the tabs on the main dashboard at /platform:
Archive tab on the chatbot dashboard

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Archive a chatbot

Archiving pauses a chatbot without deleting any data. Archived chatbots stop receiving new conversations.
1

Open the chatbot menu

On the main dashboard at /platform, click the … button on the chatbot card you want to archive.
Chatbot context menu showing Open, Archive, and Delete options
2

Click Archive

Select Archive from the context menu. The chatbot moves to the Archive tab.
Archived chatbots retain all conversation data, analysis results, and settings. You can restore them later by moving them back to Active status.

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Delete a chatbot

Deleting a chatbot permanently removes it and all associated data.
1

Open the chatbot menu

Click the … button on the chatbot card.
2

Click Delete

Select Delete from the context menu (shown in red).
3

Confirm deletion

Confirm the deletion in the dialog. This action cannot be undone.
Deleting a chatbot permanently removes all conversations, analysis results, workflows, webhooks, and settings. This cannot be reversed. Consider archiving instead if you might need the data later.

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Pending chatbots

When you create a new chatbot, it starts in Pending status until it receives its first conversation via the SDK. Once the first conversation arrives, it automatically moves to Active.
Pending tab showing chatbots awaiting their first conversation

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Next steps

Create your first chatbot

Add a new chatbot to your organization.

Chatbot settings

Configure an existing chatbot.