TypeScript

npm install @openbat/sdk

import { OpenBat } from "@openbat/sdk";

const openbat = new OpenBat({
  apiKey: process.env.OPENBAT_API_KEY,
});

await openbat.track({
  conversationId: "conv-abc-123",
  messages: [
    { role: "user", content: "How do I reset my password?" },
    { role: "assistant", content: "Go to Settings > Security and click 'Reset password'." },
    { role: "user", content: "Thanks, that worked!" },
    { role: "assistant", content: "Glad I could help! Let me know if you need anything else." },
  ],
  user: {
    id: "user-456",
    email: "jane@acme.com",
    name: "Jane Smith",
  },
  organization: {
    id: "org-789",
    name: "Acme Corp",
  },
});

await openbat.track({
  conversationId: "conv-abc-123",
  messages,
  user: { id: "user-456", email: "jane@acme.com" },
  organization: { id: "org-789", name: "Acme Corp" },
  metadata: {
    plan: "pro",
    mrr: 99,
    industry: "technology",
    source: "support-widget",
    sessionId: "sess-xyz",
  },
});

// First call with initial messages
await openbat.track({
  conversationId: "conv-abc-123",
  messages: [
    { role: "user", content: "Hello" },
    { role: "assistant", content: "Hi! How can I help?" },
  ],
  user: { id: "user-456" },
});

// Later, send updated messages
await openbat.track({
  conversationId: "conv-abc-123",
  messages: [
    { role: "user", content: "Hello" },
    { role: "assistant", content: "Hi! How can I help?" },
    { role: "user", content: "I need help with billing" },
    { role: "assistant", content: "I can help with that. What's the issue?" },
  ],
  user: { id: "user-456" },
});

try {
  await openbat.track({ conversationId, messages, user });
} catch (error) {
  console.error("OpenBat tracking failed:", error.message);
  // Tracking failures should not break your chatbot
}